Tourney Trackerô - Basketball Tournament Office Pool Software!                                                                www.tourney-tracker.com  (don't forget the dash!)

 
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Tourney Trackerô
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Frequently Asked Questions

To view the answers to the most frequently asked questions about Tourney Trackerô, click here.

For a step-by-step summary of the pool manager's tasks for running a pool, click here.

Vista, Windows 7, 8, and 10 users!
There are a few of Tourney Tracker features that do not operate properly with the Vista and Windows 7 operating systems that we know of -- and possibly more with your particular system setup.

The Help documentation does not automatically work unless you download the patch from Microsoft.  You can go to support.microsoft.com and search for "WinHlp32.exe" to get the download. 

Instead of loading the Help patch, you can click here to download the full Help documentation that comes with the product.  The download is in Adobe Acrobat format and approximately 770 KB.

Also, when you try to automatically log into the Entry-Net from the Tourney Trackerô PC-based tool, you may get Error #75 and the process will not occur.  To get around that issue, you can do the following:

  • right-click Start
  • click Explore
  • find your C: drive and click
  • find Program Files and click
  • find Tourney Tracker and click
  • find TourneyTracker (.exe) and right-click
  • choose Properties
  • click the Compatibility tab
  • check the "Run in Compatibility Mode for" and choose Windows XP Service Pack 2
  • in the Privilege Level section, check the "Run this program as an administrator" box
  • click OK

This should set the security on your computer such that the automated Tourney Trackerô functions will work properly.

Also, some people have reported problems with printing (black boxes in some areas, for example, or no print at all).  Try the above bulleted steps to see if that helps.  If not, then print will need to done to a file (either HTML, comma-delimited for import into a spreadsheet, or text file) and then printed separately.

Windows 8 additionally may not allow the Tourney Tracker program running on your PC to open up the web browser and log you onto our site with your pool manager ID.  This function is used in the Tools / Setup and Maintain Pool Info on Entry-Net function, as well as a option to go to the Entry-Net after you have uploaded reports, using the Reports / Print, Save, or Pubish Reports option.

You can log onto the Entry-Net manually by going to www.tourney-tracker.com, choosing the Pool Manager Logon option on the left, and continuing on until it asks you for your 13-digit registration ID.  Key that number in and you will be taken to your pool manager page where you can manage your pools.
 

Tourney Trackerô Problems and Solutions

How to Fix Tourney Tracker Software Problems
Your options for resolving these issues will depend on your "Registration ID Version".  You can tell your Registration ID version by going to Help / About Tourney Trackerô.  Be sure to look for your "Registration ID Version" or "Reg. Version".

Your Registration ID year must match the current year in order to use the Entry-Net web-based features.  Click here to renew to the current year for $9.95.  With this renewal, you get a new ID and new download link for the latest version of the software.

Holders of Registration ID Version 2008.1 or higher (purchased after April 1, 2007) can re-download and get the latest version of Tourney Trackerô for your PC free.  Click here to go to the re-download page for instructions.  You will still need to renew your license each year if you wish to use the Entry-Net web features.

Holders of 2017.1 and earlier registration ID's can use the links below to re-download.  You will need to click below to download the appropriate previous version of the software that matches your Registration ID year.  You will need your 13-digit registration ID from your original purchase for the new software to work.  Remember, though, using an older version of the software will not allow you to use the Entry-Net web entry or report posting functions.

  • Click here to download the 2009 - 2017 version of Tourney Trackerô
  • Click here to download the 2008 version of Tourney Trackerô
  • Click here to download the 2007 version of Tourney Trackerô
  • Click here to download the 2006 version of Tourney Trackerô
  • Click here to download the 2005 version of Tourney Trackerô
  • Click here to download the 2004 version of Tourney Trackerô
  • Click here to download the 2003 version of Tourney Trackerô

     
  •  At the WINDOWS desktop, Click START on the taskbar.
  • Click the RUN entry within the pop-up window.
  • Click the BROWSE button to locate the TourneyTrackerxxxxZip.exe file that you downloaded from the link above.
  • Click the OK button.
  • The WinZip Self-Extractor dialog box will appear, click the SETUP button.
  • The Tourney Trackerô setup screen will appear, Click the OK button.

  • Select a target installation directory.  The default target installation directory is C:\Program Files\Tourney-Tracker\. The BROWSE button gives you the option to select a different installation directory.

  • After the desired installation directory is selected, Click the INSTALLATION icon. (The icon is located in the upper left-hand corner.)

  • When the installation is completed, click the OK button.

WARNING:  If upgrading for the new year, your system may have your old ID in its memory.

You must enter your new registration ID by going to File / Register and entering the 13-digit number that came with your order.

Release Information
The information below indicates the known problems for each of the published versions of Tourney Trackerô this year.  In most cases, problems with one version are also problems with any earlier version.  See the instructions above for information on your options to solve these problems.

Tourney Trackerô 10.1 (the current release)
- No known problems.

Tourney Trackerô 2008.1.2
- No known problems.

Tourney Trackerô 2008.1.1
- Check marks appear on grayed out reports in the Print, Save, Publish window.  You can go ahead and print or publish the reports.  You will get a warning message, but it should not stop you from printing or posting your reports.  To get rid of them, try closing everything out and coming in again. If that does not work, try opening up the repots that you want to send to the Entry-Net, then open up the Report / Print, Publish, Save option.
- The "standard list" functionality for reports is not working properly.
- When sending a large number of bracket print files to the Entry-Net, you may encounter error #380 or something similar.  You can click through the error messages and the upload will still work.

Tourney Trackerô 2007.1.1
When using the print, publish, save reports function, the "standard list" selection is changed to the current selected reports without specifically requesting that to happen.
Also, on that same window, a checkmark can appear in a select box that is disabled, causing an error when the reports are requested to be printed.
When importing entries from another file, the name of the participant does not always show up correctly on reports unless the file is saved and re-opened first.
Sort on the Participants Listing window sometimes sorts on a column other than the selected column.

Tourney Trackerô 2006.1.5
No known problems.

Tourney Trackerô 2006.1.4
When attempting to create a file of the Current Standings by Possible Points report, the check box for the report is not recognized and the file will not be produced.  Upgrade to the latest version to solve the problem.

Tourney Trackerô 2006.1.3
Spreadsheet entries are dropping the "Texas" picks when imported.  You can upgrade to the latest version to solve the problem, or go into Edit / Bracket Setup and take the space off of the end of "Texas", save, and then import your spreadsheet entries.  You can then add the space back in the same way.

Tourney Trackerô 2006.1.1 & 2
An error may occur when opening a file that was saved from another registered owner of Tourney Tracker.

Tourney Trackerô 2006.1.0
An error may occur when trying to open the Print, Save, or Publish window.  Opening a report, then trying to open the window can bypass the problem.

 

If you have forgotten your ID, you can look it up by opening the software and choosing the "Help / About Tourney Trackerô" menu item.  Your registration ID is the 13-digit number shown at the bottom of the window.  If your product installation was damaged and you do not know your ID number, you may request that we re-send it to you.  To so so, please click here.  Please send us as much information as you can about your purchase, such as the name used for the purchase, the date of the purchase, the e-mail address submitted with the purchase, etc.

 

 

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MicroFest, Inc.

Last updated:
November 30, 2016

 


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